Returns
Return Policy
At Workbench in a Box, we want you to be fully satisfied with your purchase. Our carbon fibre composite brackets are built tough, and we stand behind our product quality.
30-Day Return Window
- You have 30 days from the date you receive your order to request a return.
- To be eligible for a return, the items must remain unused, in original condition, and repacked in the original shipping box and packaging.
- Please note: Once assembly has begun (for example, if screws have been inserted into the brackets), the product is considered used, cannot be resold, and therefore cannot be returned.
How to Request a Return Authorization
To request a return, email us at info@workbenchinabox.com and include:
- Your order number
- A clear description of the reason for return
- Confirmation that none of the product was installed
- Photos or video clearly showing the issue - required to help us evaluate your request quickly and fairly.
- IMPORTANT: Products returned to us without prior approval will not be accepted.
Damaged or Defective Items
- All products undergo quality inspection before shipping.
- If you receive a damaged or defective item, please contact us immediately at info@workbenchinabox.com with clear photos or video of the problem.
- We will address legitimate damage claims promptly.
Return Shipping & Costs
- We covered the cost of shipping to you. Return shipping is at your expense.
- You must provide us with a tracking number and proof of postage.
- We recommend insuring the return shipment for the full value of the goods.
- For international returns, please mark the package as “RETURNED GOODS” to avoid customs charges, which could reduce a refund amount.
- We cannot be responsible for items lost or damaged during return transit.
Refunds
- Once we receive and inspect your return, we will notify you by email if the refund is approved.
- Approved refunds will be issued to your original payment method within 10 business days.
- Please allow additional time for your bank or credit card company to process the credit.
- If more than 15 business days have passed since approval without receiving your refund, please contact us at info@workbenchinabox.com.
- If the returned item does not meet our eligibility conditions previously stated, your return may be refused and the product returned to you at your cost.
Refusing Delivery
- If for some reason you refuse delivery of your order when there is no apparent damage or defect, or fail to collect the package from a postal depot, and the product is returned to us, the refund request terms would not have been met and a refund would not be possible.